Last Updated: June 2025. This Privacy Policy applies to all users of the wenpkr platform at wenpkr.click, including the sports betting, online casino, crash games, poker and esports sections. By using any part of wenpkr, you confirm that you have read and understood this policy.
1 Who We Are
wenpkr ("we", "us", "the Platform") operates the online casino and sports betting website accessible at wenpkr.click. wenpkr provides Pakistani players with access to cricket betting, PSL betting, slots, live casino, crash games, poker and esports betting, all in Pakistani Rupees with local payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT and debit cards.
For the purposes of this Privacy Policy, wenpkr is the data controller — meaning we are the entity responsible for deciding how and why your personal data is processed. If you have any questions about how we handle your data, you can contact us at support@wenpkr.click at any time.
This policy covers all personal data processing activities related to your wenpkr account, whether you are a registered player, a visitor to the website who has not yet registered, or a former player whose account has been closed.
wenpkr protects the privacy of every player across Pakistan — from Karachi to Gwadar and beyond
2 Personal Data We Collect
wenpkr collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your device and browser when you visit the site, and information we receive from third-party verification and payment services. Here is a detailed breakdown of each category.
2.1 Data You Provide Directly
| Data Category | Specific Data Points | When Collected |
|---|
| Identity Data |
Full legal name, date of birth, CNIC number, selfie photograph |
At registration and KYC verification |
| Contact Data |
Pakistani mobile number, email address |
At registration |
| Financial Data |
Easypaisa/JazzCash wallet number, bank account details (for IBFT), debit card number (masked) |
At first deposit or withdrawal |
| Document Data |
CNIC front and back image, address proof document, payment method ownership proof |
During KYC verification |
| Support Data |
Content of support messages, complaint details, chat transcripts |
When you contact support |
2.2 Data Collected Automatically
| Data Category | Specific Data Points | Purpose |
|---|
| Device Data |
Device type, operating system, browser version, screen resolution |
Platform optimisation and fraud detection |
| Usage Data |
Pages visited, time spent on each page, features used, games played, bets placed |
Service improvement and responsible gaming monitoring |
| Connection Data |
IP address, approximate location (city-level), internet service provider |
Fraud prevention and geographic access controls |
| Session Data |
Login timestamps, session duration, logout events |
Security monitoring and session time limit enforcement |
2.3 Data from Third Parties
wenpkr may receive certain data points from third-party services we use to operate the platform. This includes identity verification results from KYC service providers, transaction confirmation data from Easypaisa, JazzCash and other PKR payment processors, and fraud risk scores from our anti-fraud screening providers. All third parties who provide data to wenpkr are bound by contractual data protection obligations.
3 How wenpkr Uses Your Personal Data
Every use of your personal data at wenpkr has a specific purpose. We do not use data for purposes that are unrelated to the operation of your account or the delivery of our services. Below are the primary purposes for which your data is used.
- Account Management: To create and maintain your wenpkr account, verify your identity and authenticate your login sessions securely.
- Payment Processing: To process PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and debit cards, and to process withdrawal requests back to your verified payment method.
- KYC and Age Verification: To confirm that you are at least 18 years old and that the identity you provided at registration is genuine. This is a legal compliance obligation that wenpkr cannot waive.
- Anti-Fraud and Anti-Money Laundering: To detect and prevent fraud, money laundering, underage gambling, bonus abuse and any other activity that would breach the wenpkr Terms and Conditions.
- Service Delivery: To provide access to cricket betting, PSL betting, online casino, crash games, poker and esports betting products, and to personalise the experience based on your usage patterns.
- Responsible Gaming: To monitor betting and gaming patterns for signs of problem gambling behaviour, and to enforce deposit limits, session limits, loss limits and self-exclusion requests as set by the player or as required under our responsible gaming obligations.
- Customer Support: To respond to your questions, investigate complaints and resolve account issues in a timely and effective manner.
- Platform Improvement: To analyse aggregated, anonymised usage data to understand how players use the wenpkr platform and to improve the product, fix bugs and prioritise new features.
- Legal Compliance: To meet obligations under applicable anti-money laundering laws, gaming regulations, tax reporting requirements and any other mandatory legal obligations.
- Marketing Communications: To send promotional offers, bonus notifications and platform updates by email or SMS, but only where you have consented to receive such communications or where our legitimate interest applies. You can opt out at any time — see Section 11.
4 Legal Basis for Processing
wenpkr processes your personal data under one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing your data to create your account, process transactions and deliver the services you have signed up for is necessary to perform the contract between you and wenpkr.
- Legal Obligation: Age verification, KYC identity checks, anti-money laundering screening and transaction record-keeping are required under applicable law. wenpkr has no discretion to skip these steps.
- Legitimate Interest: Fraud detection, platform security, responsible gaming monitoring and product improvement are carried out on the basis of our legitimate interest in operating a safe, fair and sustainable platform. We only rely on this basis where it does not override your individual rights and freedoms.
- Consent: Marketing communications, optional analytics cookies and certain third-party integrations are carried out on the basis of your freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
If you want to know the specific legal basis applied to any particular processing activity, you can request this information by emailing support@wenpkr.click with the subject line "Legal Basis Query".
5 Who We Share Your Data With
wenpkr does not sell, rent or trade personal data. We share your data only where strictly necessary and only with parties who are bound by appropriate data protection obligations. The categories of third parties who may receive your data are:
5.1 Payment Processors
To process your PKR deposits and withdrawals, wenpkr shares the minimum necessary payment data with Easypaisa, JazzCash, NayaPay, SadaPay, relevant Pakistani banks and Visa/Mastercard card processing networks. These parties are governed by their own privacy and security obligations under Pakistani financial regulations.
5.2 Identity Verification Providers
To complete KYC verification, wenpkr may share your CNIC data, date of birth and documentary images with a third-party identity verification service. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
5.3 Game Providers
The game studios and live casino providers whose titles appear on wenpkr may receive anonymised session data — such as game rounds played and stakes placed — to facilitate game delivery and to audit RTP compliance. Personal identity data is not shared with game providers.
5.4 Regulatory and Legal Authorities
wenpkr may be required to share player data with Pakistani regulatory authorities, law enforcement agencies or courts in response to a lawful request, court order or legal obligation. We will always seek legal advice before disclosing data in response to such requests and will inform affected players where we are legally permitted to do so.
5.5 Business Transfers
In the event of a merger, acquisition or sale of the wenpkr business or its assets, player data may be transferred to the acquiring entity as part of the transaction. You will be notified before your data is subject to a different privacy policy as a result of such a transfer.
All third parties who receive data from wenpkr are required to maintain appropriate security measures and are prohibited from using your data for purposes beyond those specified in their service agreement with wenpkr.
6 How wenpkr Protects Your Data
Data security at wenpkr is taken as seriously as the security of your PKR balance. The technical and organisational measures we use to protect your personal data include:
- 256-bit SSL/TLS encryption on all data transmitted between your browser or device and the wenpkr servers. Every page on wenpkr is served over HTTPS.
- Encrypted data storage for all sensitive fields including CNIC numbers, payment method identifiers, passwords (stored as salted hashes, never in plain text) and identity document images.
- Access controls ensuring that only staff with a legitimate operational need can access personal data. All internal access to player data is logged and regularly audited.
- Penetration testing and vulnerability assessments conducted regularly to identify and address security weaknesses before they can be exploited.
- Secure data centres with physical access controls, redundant storage systems and off-site backup procedures.
- Staff training on data protection responsibilities, with specific procedures for handling sensitive player data and for responding to data breaches.
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal data, wenpkr will notify affected players and relevant authorities in accordance with applicable notification obligations and will take immediate steps to contain and investigate the breach.
Every player at wenpkr — from Lahore to Quetta — deserves the same standard of data protection
7 How Long We Keep Your Data
wenpkr retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of player data:
| Data Category | Retention Period | Reason |
|---|
| Account & Identity Data |
Duration of account + 5 years after closure |
Legal compliance, dispute resolution |
| Transaction Records |
7 years from transaction date |
Anti-money laundering legal obligation |
| KYC Documents |
Duration of account + 5 years after closure |
Regulatory compliance |
| Betting & Gaming History |
Duration of account + 3 years after closure |
Responsible gaming monitoring, dispute resolution |
| Support Communications |
3 years from last contact |
Complaint handling, service improvement |
| Session & Usage Logs |
12 months from collection |
Fraud detection, security monitoring |
| Marketing Preferences |
Until opt-out + 1 year |
Consent management records |
After the applicable retention period expires, your data is either permanently deleted from wenpkr's systems or irreversibly anonymised so that it can no longer be associated with you as an individual.
8 Cookies and Tracking Technologies
wenpkr uses cookies and similar tracking technologies on the wenpkr.click website to provide core functionality, improve the user experience and understand how players use the platform. Below is a breakdown of the cookie categories used.
Essential Cookies Required
These are necessary for the wenpkr website to function at all. They handle login sessions, bet slip functionality, deposit process flow and security tokens. These cannot be disabled without breaking core platform features.
Analytics Cookies Optional
Used to understand aggregate traffic patterns, popular pages and feature usage. Data is anonymised before analysis. Analytics cookies are only set if you have consented. They help us improve wenpkr over time.
Preference Cookies Optional
Remember your language preference, display settings and odds format choices so you do not have to set them again on every visit to the wenpkr platform.
Security Cookies Required
Used for bot detection, CSRF protection and fraud screening. These cookies protect your wenpkr account and the integrity of the betting and casino systems and cannot be disabled.
You can manage your cookie preferences through the cookie settings panel available in the wenpkr website footer, or through your browser settings. Please note that disabling essential cookies will prevent the wenpkr platform from functioning correctly.
9 Your Privacy Rights
As a wenpkr player and data subject, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@wenpkr.click with the subject line "Data Rights Request". We will respond within 30 days.
Right of Access
You can request a full copy of all personal data wenpkr holds about you. We will provide this in a readable format within 30 days of a verified request at no charge for the first request.
Right to Rectification
If any personal data we hold about you is incorrect or out of date, you have the right to request that it be corrected. Most account details can be updated directly via your wenpkr account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected and where no legal obligation requires its retention. Note that legal retention obligations (e.g. AML records) may prevent full erasure.
Right to Restrict Processing
You can ask wenpkr to pause certain processing activities while a complaint or query is being investigated, without requiring full deletion of your data.
Right to Data Portability
You can request your personal data in a structured, machine-readable format for transfer to another service, where technically feasible and where the processing is based on your consent or a contract.
Right to Object
You can object to processing carried out on the basis of legitimate interest, including direct marketing. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
10 Children and Minors
wenpkr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is mandatory at registration and at the withdrawal stage. If a person under 18 attempts to register and bypass our verification systems, wenpkr will close the account immediately upon discovery and may report the incident to relevant authorities.
If you believe that a minor has accessed or registered on the wenpkr platform, please contact us immediately at support@wenpkr.click so we can investigate and take appropriate action. The safety of minors is not something wenpkr treats lightly.
Parents and guardians who are concerned about minors accessing gambling platforms are encouraged to use parental control software and to keep gambling platform credentials secure and inaccessible to children in the household.
11 Marketing Communications
wenpkr may send you promotional offers, bonus notifications, tournament announcements and platform updates by email or SMS. We will only do this where you have consented at registration or in your account settings, or where we have a legitimate interest in informing existing players about material changes to services they already use.
11.1 How to Opt Out
You can opt out of marketing communications from wenpkr at any time using any of the following methods:
- Click the "Unsubscribe" link in any marketing email from wenpkr
- Reply "STOP" to any marketing SMS from wenpkr
- Update your communication preferences in your wenpkr account settings under the "Notifications" section
- Email support@wenpkr.click with the subject line "Marketing Opt-Out"
Opting out of marketing communications does not affect important transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts and bet settlement confirmations — which you will continue to receive as they are necessary for the operation of your account.
12 Changes to This Privacy Policy
wenpkr may update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or improvements to the platform. When we make material changes — changes that meaningfully affect how your data is used or your rights as a data subject — we will notify registered players by email and/or via an in-platform notification before the new policy takes effect.
The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this policy periodically to stay informed about how wenpkr protects your data. Continued use of the wenpkr platform after a policy update constitutes acceptance of the revised terms.
Archived versions of previous Privacy Policy iterations are available on request by emailing support@wenpkr.click.
13 Contact Us and How to Raise a Complaint
If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how wenpkr has handled your personal data, please get in touch with our support team:
Email: support@wenpkr.click — include "Privacy Query" in the subject line for faster handling.
Our support team is available 24 hours a day, seven days a week. Data rights requests are acknowledged within three business days and fully processed within 30 days of receipt.
Raising a Formal Complaint
If you are not satisfied with how wenpkr has responded to a privacy concern, you have the right to escalate the matter. wenpkr will cooperate fully with any regulatory investigation and will make all reasonable efforts to resolve privacy complaints fairly and transparently.
This Privacy Policy was last updated in June 2025. The most current version is always available at wenpkr.click/privacy-policy. Previous versions are available on request.
